Guarantee & Returns

There is a 2 year warranty against fabrication malfunctions on all products.

SDL Ltd will as far as possible exchange products that are in some way defect, but we reserve the right to handle a return of the product by repaying the cost of the product in question. The cost of returned merchandise of this type is covered, in agreement after an arrangement has been made, by SDL. The Distance Selling Regulation gives you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or e-mail via our contact form.

Returns
When making a return please send the item back to:
Returns Department:
SDL Ltd.
London

Please include your details and the reason for the return. Please ensure that any returned goods are properly packed and are also returned un-used and in re-saleable condition. It is advisable to obtain proof of postage. We will refund your purchase within 7 working days of receiving the goods.

Complaints
If you have complaints please use our contact form. Your complaint will receive our urgent attention and we will always acknowledge your complaint within a maximum of 24 hours. We will treat your complaint fairly and confidentially. You will be kept informed of what actions we are taking to remedy the complaint and how we intend to improve our services in the future.